BARRIERS AFFECTING QUALITY MANAGEMENT SYSTEM APPLICATION OF COMPANY PRODUCTIVITY

To manage products and services, companies accepted introduction and implementation of ISO 9001 that lays down the procedures of all business activities in order to establish the standardization of business processes. The purpose of this paper is to identify the key barriers QM face in companies implementing the process of ISO 9001. Data analysis was carried out in the software package SPSS 17.00. Interpretation of the results was performed by the method of analysis and synthesis, inductive and deductive method, comparative method, reliability test, descriptive statistics, principal component analysis, factor analysis, correlation analysis, t-test and ANOVA F-test. The study was conducted on a sample of 68 companies in Bosnia and Herzegovina (BIH) that have introduced quality management system ISO 9001. Study results indicate that the most common reasons for failure to implement procedures of quality management system were two factors; the first factor "it's not my job" and the other factor "I planned to finish that later." By verifying hypothesis it was found that there is insufficient evidence to confirm that the consistent application of ISO 9001 affects company productivity. By verifying the auxiliary hypothesis it was found that managers and employees of BIH companies understand the purpose of ISO 9001. Auxiliary hypothesis, that BIH companies implementing ISO 9001 consistently apply proper procedures of quality management system, is confirmed.