Usability engineering of speech-based services

被引：0
|
作者：
Sidhu, CK
Coyle, G
机构：
来源：
BRITISH TELECOMMUNICATIONS ENGINEERING | 1996年 / 14卷
关键词：
D O I：
暂无
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
Speech technology offers intuitive information services accessible from any telephone worldwide. However, only user centred design techniques corn deliver interfaces that live up to this promise. BT has compiled a style guide that includes guidelines and methods based on its experience of speech interface design. These have been applied in user trials and field evaluations throughout the development of Call Minder-a network-based telephone call answering service. Improvements were made to the usability of the Call Minder service as a result.
引用
收藏
页码：337 / 340
页数：4
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