Macroergonomics in shaping work system and life quality in healthcare entities

Work system management in the healthcare entities is multidisciplinary and the components of this system are strongly integrated. The implementation of the macroergonomics paradigms in the area of work system designing and management is an important and current issue. Macroergonomic designing refers to the whole system and its surroundings which causes that so called human factor criterion is a focal point. The purpose of this article is to present the prospect of the quality harmonisation and work environment ergonomics in respect to the needs and expectations of not only external customers - beneficiaries but also internal customers - medical staff in healthcare entities concerning the macroergonomic aspect.