The Relationship Between Intellectual Capital and Process and Product Innovation in Banks: An Exploratory Study

Innovation becomes an important tool to deal with financial disasters and uncertainty environments. Therefore, Banks look for the most important resources to support process and product Innovation. In the new knowledge based economy, intellectual capital(IC) represents an essential resource and it is essential source of wealth and development. Hence, this study aims to build a conceptual framework for the relationship between IC namely, human capital (HC), structural capital (SC), customer capital (CC) and, product and process innovation. This research depends on actor network theory (ANT) to explain these relationships. Based on a review of literature, conceptual framework focuses on a series of stages which start with determining human actors like HC and CC, and non-human actors i.e. SC and finish by encouraging other actors like social capital to join to this network. Finally, it is theoretically expected that relationships between IC and, process and product innovation are mutual significant positive.