Business process modeling with UML and norm analysis

A business can be described in terms of processes. Information technology provides a powerful tool for enabling and implementing processes. It is ideal for managing business processes that are fully dimensioned and where all logical paths have been carefully considered in detail and fully described. But business processes where decisions are not always clear-cut and/or may involve unpredictable situations present a number of limitations. Many methods for business process modeling have been proposed. But they generally lack a clear ontology of the business they are modeling and do not make decisions on the context of the information generated by a business process. Norm Analysis is one of the methods of a semiotic approach towards Information System. Norm analysis identifies responsibilities and rules that govern human behavior and also recognizes the conditions and constraints of the actions driven by their responsibilities. UML has standard language to capture business process and reinforce by norm analysis. The extended method aims to model business processes more completely and facilitate exceptions. Last the case demonstrates that the extended method provides an effective way to model business process rigorously and the exceptions also can be controlled and handled flexibility.