Work environment in quality assurance

An essential part of quality improvement is to account for the working environment which is a key determinant of company processes. The knowledge acquired while assessing the work environment should be used to determine the possibility of safe human operation and of enabling people to meet production and service targets (Hedlund, et al. 2016). Such knowledge also defines the scope and nature of the necessary improvement measures that affect the operation of the related processes. The ability to improve the working environment and thereby boost process effectiveness hinges on the application of quality improvement principles, methods and tools. Their use requires compliance with the principles of quality management and systemic approach guidelines. As a consequence, the organization gains the ability to fulfil its obligations as an employer, as set out in the ISO 9001 standard and to approach its processes in a more mature manner.