Measuring enterprise resource planning (ERP) systems success: A structural equation modeling approach

Enterprise Resource Planning (ERP) systems are diffusing globally, and it is important to measure the success of such software in adopting firms. Evidence suggests that firms investing huge sums of money in information systems (IS) sometimes do not assess the success of such systems for a variety of reasons, including the lack of knowledge about what to assess. Also, the IS success evaluations research area is varied, often providing little succour to practitioners. ERP systems success assessment is just beginning to surface, and this paper discusses an effort towards extending an available success measurement model. Essentially, two relevant success dimensions not included in the model proposed by Gable and colleagues [9] and [30] were incorporated and tested using criterion analysis and structural equation modeling technique. The implications of the study's findings for practice and research are discussed.