Work-family conflict and job satisfaction in stressful working environments The moderating roles of perceived supervisor support and internal locus of control

Purpose - This study aims to examine the moderating effects of perceived supervisor support (work environment variable) and internal locus of control (personality variable) on the relationship of work-family conflict with job satisfaction. Design/methodology/approach - Questionnaire surveys were administered. Data were collected from correctional officers in Taiwan. Hierarchical regression analysis was used to test the hypotheses. Findings - Results show that work-family conflict has a negative effect on job satisfaction. Perceived supervisor support and internal locus of control not only have direct effects on job satisfaction but also significantly moderate the relationship between work-family conflict and job satisfaction. Practical implications - This study suggests that a supportive leadership style, and a mentoring and training program, among others, may help reduce work-family conflict and increase the job satisfaction of Taiwanese correctional officers. Originality/value - This study contributes to the extant work-family conflict and correctional literature. The moderating effects of perceived supervisor support and internal locus of control are explored to further elaborate on the relationship between work-family conflict and job satisfaction.