Analyzing the Service Quality of E-Trike Operations: A New Sustainable Transportation Infrastructure in Metro Manila, Philippines

The electric tricycle, often known as an e-trike, is a three-wheeled electric vehicle designed to transport a small group of people over short distances on side streets. This study aims to develop a service quality model of sustainable e-trike operations in the city of Manila, Philippines using stepwise regression analysis. A total of 230 participants from three districts in the City of Manila: Binondo, Recto, and Intramuros, were selected using the stratified sampling method. The main contribution of this study emerges from the quantification of the influence of sustainability indicators on the perceived service quality of e-trike passengers. The study identified 10 indicators: PWD accessibility (beta = 0.2128), smoothness of the ride (beta = 0.1001), noise level (beta = 0.0886), discount rate (beta = 0.0886), land use (beta = 0.0835), comfort load (beta = 0.0723), fare acceptability (beta = 0.0577), e-trike intensity (beta = 0.0420), fare affordability (beta = 0.0339), and ease of availability (beta = 0.0317) have significant importance in the service quality of e-trike operations. These indicators revealed the areas where improvements are needed to ensure the long-term viability of e-trike operations. Therefore, it is concluded that these factors should be the focus and priority for the improvement of e-trike operators, drivers, and transport groups to attain sustainability of e-trike operation in the country. Moreover, this study can also be used for other public transportations to improve their current service quality and operations.