Modeling Patient Engagement in Peer-to-Peer Healthcare

被引：8

作者：

Sillence, Elizabeth ^{[1
]}

Hardy, Claire ^{[2
]}

Harris, Peter R. ^{[3
]}

Briggs, Pam ^{[4
]}

机构：

[1] Northumbria Univ, Newcastle Upon Tyne, Tyne & Wear, England

[2] Kings Coll London, Inst Psychiat, London, England

[3] Univ Sussex, Sch Psychol, Brighton, E Sussex, England

[4] Northumbria Univ, Dept Psychol, Newcastle Upon Tyne, Tyne & Wear, England

来源：

WWW'14 COMPANION: PROCEEDINGS OF THE 23RD INTERNATIONAL CONFERENCE ON WORLD WIDE WEB | 2014年

关键词：

Peer-to-peer healthcare; online patient experiences; engagement; trust; asthma; smoking cessation; multiple sclerosis carers; design guidelines; INFORMATION-SEEKING; INTERNET; WEB; CREDIBILITY; ILLNESS; SUPPORT; WORLD; SITE;

D O I：

10.1145/2567948.2576937

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Patients now turn to other patients online for health information and advice in a phenomenon known as peer-to-peer healthcare. This paper describes a model of patients' peer-to-peer engagement, based upon qualitative studies of three patient or carer groups searching for online information and advice from their health peers. We describe a three-phase process through which patients engage with peer experience (PEx). In phase I (gating) patients determine the suitability and trustworthiness of the material they encounter; in phase II (engagement) they search out information, support and/or advice from others with similar or relevant experience; and in phase III (evaluation) they make judgments about the costs and benefits of engaging with particular websites in the longer term. This model provides a useful framework for understanding web based interactions in different patient groups.

引用

页码：481 / 486

页数：6

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