Doing business on the Internet: Insights from information systems and organizational theory research

The Internet is becoming an essential communication tool for North American businesses, but to date there has been little research on the expected impacts of using the Internet in a business context. This paper offers a taxonomy of theories of communication, information systems, and organizations, investigating what existing research can offer to businesses venturing onto the Internet. It concludes with a research agenda for those instances where existing theory does not inform business use of the Internet and its associated new communication technologies.