Model of a change programme - the first step towards world class manufacturing

This paper sets out by investigating the various definitions of world class manufacturing (WCM) in literature, and narrowing it down to fit the context. It then examines a few existing WCM models/frameworks and presents a model of a general change programme. These are followed by a case study looking at the on-going change programme in Rexel Business Machines -ACCO Europe. It is a 3-stage continuous improvement (CI) programme namely bronze, silver and gold. The principal tools and techniques used are mentioned. This change programme is then tested against the model. It is believed that this change programme model will lead to the development of a complete generic model of WCM based on empirical evidence. Companies are recommended to use the model as a starting point in their world class (WC) journey.