Consumer behaviour analysis and social marketing practice

被引:4
|
作者
Nicholson, Michael [1 ]
Xiao, Sarah Hong [1 ]
机构
[1] Univ Durham, Durham Business Sch, Durham DH1 3LB, England
来源
SERVICE INDUSTRIES JOURNAL | 2011年 / 31卷 / 15期
关键词
social marketing; service industry; consumer behaviour analysis; psychology; social learning; behavioural economics; ETHICAL DECISION-MAKING; REINFORCEMENT; CONSUMPTION; REDUCTION; EDUCATION; PIRACY; MODEL;
D O I
10.1080/02642069.2011.531124
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
From encouraging recycling to promoting 'safe sex', social marketing seeks to encourage changes in behaviour that benefit the individual, community, and society at large. To date, however, the discipline has generally been regarded as conceptually weak, relying upon the application of standard marketing management techniques at the expense of any substantive engagement with behavioural change theory. In an attempt to address this apparent gap in understanding, this paper explores the potential of consumer behaviour analysis as a possible theoretical basis for a more robust approach to social marketing practice, taking the behavioural perspective model (BPM) as its elected explanatory framework. Following the introduction of the key elements of the model and their rationale, the paper proceeds to apply the BPM to the interpretation of three broad areas of behavioural intervention: public health, environmental conservation, and neighbourhood crime. On the basis of the interpretive analysis developed, the authors draw some tentative conclusions as to the viability of an ecological approach to social marketing outlining potential directions for future research applying the BPM explanatory framework.
引用
收藏
页码:2529 / 2542
页数:14
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