Study on performance measurement of logistics service providers

This article identifies strategic logistics resources acquired and bundled by logistics service providers (LSPs) to achieve competitive advantage. Drawing on the resource-based view (RBV) of the firm, this study empirically examines if there exist different types of logistics service providers (LSPs), and whether the types differ in service performance. Results show that all LSPs have been acquiring physical, human, information, knowledge and relational resources and then bundling them together in various specific manners to create inimitable and firm specific capabilities. The results of this study can be used in a Pareto sense of focusing on a few vital factors that can enhance firm performance.