Managing absenteeism in local government

Managing sickness absence effectively can produce significant cost savings as well as other, less tangible, benefits. This article shows why it is vital that local authorities provide tailor-made training on absence management for first line managers (FLMs) to develop 'soft skills', as well as acknowledging their specific organizational context. Development in this area should be an ongoing process which is reinforced with appropriate support from human resources (HR) professionals, and should be monitored as part of an overall absence management strategy.