A Literature Survey of Recent Advances in Chatbots

被引：128

作者：

Caldarini, Guendalina ^{[1
]}

Jaf, Sardar ^{[1
]}

McGarry, Kenneth ^{[1
]}

机构：

[1] Univ Sunderland, Fac Technol, Sunderland SR1 3SD, Durham, England

来源：

INFORMATION | 2022年 / 13卷 / 01期

关键词：

chatbot; conversational agents; human-computer dialogue system; social chatbots; ChatScript; conversational modelling; conversation systems; conversational system; conversational entities; embodied conversational agents; PERFORMANCE; CHALLENGES; ELIZA;

D O I：

10.3390/info13010041

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing are used. We highlight the main challenges and limitations of current work and make recommendations for future research investigation.

引用

页数：22

共 50 条

[1] Recent advances in local feature detector and descriptor: a literature survey
Khushbu Joshi
Manish I. Patel
International Journal of Multimedia Information Retrieval, 2020, 9 : 231 - 247
[2] Recent advances in local feature detector and descriptor: a literature survey
Joshi, Khushbu
Patel, Manish I.
INTERNATIONAL JOURNAL OF MULTIMEDIA INFORMATION RETRIEVAL, 2020, 9 (04) : 231 - 247
[3] Advances in the corporate finance literature: a survey of recent studies on Korea
Lee, Hongbok
Park, Kwangwoo
MANAGERIAL FINANCE, 2018, 44 (01) : 5 - 25
[4] Resilient revenue management: A literature survey of recent theoretical advances
Cleophas C.
Kadatz D.
Vock S.
Journal of Revenue and Pricing Management, 2017, 16 (5) : 483 - 498
[5] RECENT ADVANCES IN NATURAL LANGUAGE GENERATION: A SURVEY AND CLASSIFICATION OF THE EMPIRICAL LITERATURE
Perera, Rivindu
Nand, Parma
COMPUTING AND INFORMATICS, 2017, 36 (01) : 1 - 32
[6] A Literature Survey of Recent Advances in the Solution of Combined Economic Emission Dispatch Problem
Iarthur, John Ikobbina
Ifrimpong, Iemmanuel Iasuming
Iadjei, Ijoe Ioteng
2019 IEEE AFRICON, 2019,
[7] SURVEY OF RECENT INSTRUMENTATION ADVANCES
BROWNELL, GL
TRANSACTIONS OF THE AMERICAN NUCLEAR SOCIETY, 1970, 13 (02): : 521 - &
[8] Recent advances in crack detection technologies for structures: a survey of 2022-2023 literature
Kaveh, Hessam
Alhajj, Reda
FRONTIERS IN BUILT ENVIRONMENT, 2024, 10
[9] Recent advances on fatigue of rubber after the literature survey by Mars and Fatemi in 2002 and 2004
Tee, Yun Lu
Loo, Mei Sze
Andriyana, Andri
INTERNATIONAL JOURNAL OF FATIGUE, 2018, 110 : 115 - 129
[10] Recent Trends in Chatbots
Wang S.
Li D.
Zhao B.
Geng J.
Zhang W.
Wang H.
Wuhan Daxue Xuebao (Xinxi Kexue Ban)/Geomatics and Information Science of Wuhan University, 2021, 46 (02): : 296 - 302

← 1 2 3 4 5 →