Satisfaction with Personal Assistance Services of People with Disabilities in Korea

An essential component for achieving independence in a community setting for people with disabilities is the ability to perform personal care activities with or without assistance. This paper aims to evaluate the level of satisfaction of people who used personal assistance services (PAS) during 2007 in Korea. People's satisfaction was high when they were able to use all of the assigned hours and when they had been assigned enough hours to meet their needs. Therefore, policymakers must try to increase service hours for people with disabilities so that they have enough help from attendants. The more the opinions of people with disabilities were considered in shaping the plan of care, the higher the satisfaction score. To increase the satisfaction, service users' involvement with the program has to be incorporated into the program as much as possible.