Users' Abilities to Review Web Site Pages

被引：11

作者：

Elling, Sanne ^{[1
]}

Lentz, Leo

de Jong, Menno ^{[2
]}

机构：

[1] Univ Utrecht, Utrecht Inst Linguist UIL OTS, NL-3512 JK Utrecht, Netherlands

[2] Univ Twente, Fac Behav Sci, Dept Tech & Profess Commun, NL-7500 AE Enschede, Netherlands

来源：

JOURNAL OF BUSINESS AND TECHNICAL COMMUNICATION | 2012年 / 26卷 / 02期

关键词：

Web site evaluation; user review; feedback; usability; informational Web sites; THINK-ALOUD PROTOCOLS; USABILITY EVALUATION; SAMPLE-SIZES;

D O I：

10.1177/1050651911429920

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Web sites increasingly encourage users to provide comments on the quality of the content by clicking on a feedback button and filling out a feedback form. Little is known about users' abilities to provide such feedback. To guide the development of evaluation tools, this study examines to what extent users with various background characteristics are able to provide useful comments on informational Web sites. Results show that it is important to keep the feedback tools both simple and attractive so that users will be able and willing to provide useful feedback on Web site pages.

引用

页码：171 / 201

页数：31

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