Factors Influencing Total Quality Management

The purpose of this study were to investigate the factors influencing total quality management modeling for a sub-district municipality, and to create a suitable total quality management model for a sub-district municipality. This research utilized a qualitative method by use of in-depth interviews. The respondents were 30 leaders from the sub-district municipality offices. Seven factors were used in the measurement, which included [i] leadership; [ii] training; [iii] organizational structure; [iv] communication; [v] incentives; [vi] measurements and evaluation; and [vii] teamwork. The demographic findings revealed male respondents as the majority who had an average age between 40-49 years, and had between 6-10 years of working experience. The findings on the significant factors for modeling the total quality management for a sub-district municipality explained that successful public organizations required leaders who possess the seven factors, whereas management of strong teamwork, appropriate trainings, incentives and evaluation, and effective communication contributed to public organizational success. (C) 2015 The Authors. Published by Elsevier Ltd.