Assessing service quality in higher education

被引：0
|
作者：
Rusu, B. [1 ]
Oniciuc, N. [1 ]
机构：
[1] Gh Asachi Tech Univ Iasi, Iasi, Romania
来源：
QUALITY MANAGEMENT IN HIGHER EDUCATION, PROCEEDINGS | 2004年
关键词：
service quality; higher education; student satisfaction;
D O I：
暂无
中图分类号：
G40 [教育学];
学科分类号：
040101 ; 120403 ;
摘要：
The paper contains the results of a survey of students enrolled in the Engineering Economist specialization regarding their assessment of service quality provided by the University. Evaluation criteria bases on literature review, adapted SERVQUAL dimensions and in depth interviews with students.
引用
收藏
页码：295 / 302
页数：8
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