A Hybrid MCDM Model for Improving the Electronic Health Record to Better Serve Client Needs

被引:19
|
作者
Liou, James J. H. [1 ]
Lu, Ming-Tsang [1 ]
Hu, Shu-Kung [2 ]
Cheng, Chia-Hua [1 ]
Chuang, Yen-Ching [1 ]
机构
[1] Natl Taipei Univ Technol, Dept Ind Engn & Management, 1 Zhongxiao E Rd, Taipei 10608, Taiwan
[2] Kainan Univ, Dept Business & Entrepreneurial Management, 1 Kainan Rd, Taoyuan 33857, Taiwan
关键词
electronic health record (EHR); technology-organization-environment (TOE); MCDM; DEMATEL; DANP; VIKOR; healthcare industry; INFORMATION-TECHNOLOGY; ADOPTION; DIFFUSION; ASSIMILATION; ENVIRONMENTS; PERSPECTIVE; SYSTEMS; FIRMS;
D O I
10.3390/su9101819
中图分类号
X [环境科学、安全科学];
学科分类号
08 ; 0830 ;
摘要
Although the electronic health record (EHR) is a promising innovation in the healthcare industry, the implementation of EHR has been relatively slow. A theoretical structure for the exploration and improvement of this usage of EHR is proposed. Incorporating the theoretical structure of TOE (technology-organization-environment), we apply the DEMATEL (decision-making trial and evaluation laboratory) technique to illustrate the influence-matrix and to construct the INRM (influential network relationship map). Based on this DEMATEL influence matrix and the fundamental concepts of ANP (Analytic Hierarchy Process), we derive influential weights for the criteria. These influential weights are then combined with the modified VIKOR (VlseKriterijumska Optimizacija I Kompromisno Resenje) method to find ways to understand and enhance the usage of EHR technology. The outcome demonstrates that our model can not only be used for implementation of EHR technology, but can also be applied to analyze the gaps in performance between the aspiration level and present performance values in individual criterion/dimension.
引用
收藏
页数:13
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