Service Value Meta-model: An Engineering Viewpoint

被引：0
|
作者：
Wang, Zhongjie [1 ]
Xu, Xiaofei [1 ]
Ma, Chao [1 ]
Liu, Alice [2 ]
机构：
[1] Harbin Inst Technol, Res Ctr Intelligent Comp Enterprises & Serv ICES, Harbin 150001, Peoples R China
[2] IBM China Res Lab, Beijing 100094, Peoples R China
来源：
ENTERPRISE INTEROPERABILITY IV: MAKING THE INTERNET OF THE FUTURE FOR THE FUTURE OF ENTERPRISE | 2010年
关键词：
service engineering; service modeling; service value; meta-model; value-aware; SYSTEMS;
D O I：
10.1007/978-1-84996-257-5_19
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Various tangible or intangible values are the ultimate outputs of service systems. In service engineering, the comprehensive description of service value is a key step that helps service engineers design and develop high-quality interoperable service systems that will deliver expected values to customers and providers. In this paper, a service value meta-model is put forward from an engineering point of view. First, the objective of service value modeling is extensively analyzed. Then, the various essential aspects of service value that have significance for service system design are presented and each aspect is illustrated in detail by a set of concepts. Based on this meta-model, a multi-level service value model and the corresponding value-oriented service engineering process are briefly introduced.
引用
收藏
页码：199 / +
页数：3
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