Employee service abandonment in offshore operations: A case study of a US multinational in India

被引：18

作者：

Demirbag, Mehmet ^{[2
]}

Mellahi, Kamel ^{[1
]}

Sahadev, Sunil ^{[2
]}

Elliston, Joel

机构：

[1] Univ Warwick, Warwick Business Sch, Coventry CV4 7AL, W Midlands, England

[2] Univ Sheffield, Sch Management, Sheffield S1 4DT, S Yorkshire, England

来源：

JOURNAL OF WORLD BUSINESS | 2012年 / 47卷 / 02期

关键词：

Offshore operations; MNE; Service abandonment; BPO; India; UNFOLDING MODEL; VOLUNTARY TURNOVER; HRM SYSTEMS; METAANALYSIS; COMMITMENT;

D O I：

10.1016/j.jwb.2011.04.004

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Indian Business Process Outsourcing (BPO) exports industry has witnessed an exponential growth over the last few years. This has been accompanied by a shortage of talented skilled workers to serve the BPO sector. Attracting and retaining talented employees has become the chief challenge of HR departments in the BPO industry. This study examines the demographic antecedents of job abandonment among call centre employees in India using a large firm level data. The theoretical and practical implications of the findings are discussed. (C) 2011 Elsevier Inc. All rights reserved.

引用

页码：178 / 185

页数：8

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