Exploring the relationship between total quality management and information systems development

被引：47

作者：

Fok, LY ^{[1
]}

Fok, WM ^{[1
]}

Hartman, SJ ^{[1
]}

机构：

[1] Univ New Orleans, Dept Management, New Orleans, LA 70148 USA

来源：

INFORMATION & MANAGEMENT | 2001年 / 38卷 / 06期

关键词：

total quality management; quality maturity; systems development; system design goals and philosophy;

D O I：

10.1016/S0378-7206(00)00075-6

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This study examines a series of relationships between total quality management (TQM) and information systems (IS) development. Specifically, we consider whether organizations which have more fully adopted TQM will be different in their approaches to IS development. Our findings suggest that where TQM is adopted more fully, there will be a significant impact on four areas of IS development: system goals; system design philosophy/concepts; assumptions made by IS professionals about system users and user involvement in system development. We also report evidence that both TQM and IT may require similar organizational cultures. (C) 2001 Elsevier Science B.V. All rights reserved.

引用

页码：355 / 371

页数：17

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