Fuzzy multicriteria decision-making tools for selecting a professional property management company

This study develops a model to assist a condominium committee in selecting an appropriate property management company. This model adopts the literature reviews and expert interviews to construct the suitable evaluation criteria of property management companies, then applies the fuzzy linguistic preference relations to determine the relative weights of evaluation criteria, and adopts the fuzzy technique for order preference by similarity to ideal solution (TOPSIS) and fuzzy VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) approaches to rank the alternatives for the condominium committee. Additionally, a condominium in Da'an District of Taipei is used as an example of how an appropriate property management firm can be selected using these two models. The results of fuzzy TOPSIS and fuzzy VIKOR are compared and discussed to understand the properties of selecting alternatives. The model proposed here allows the condominium committee to select professional property management firms systematically, making it highly applicable for academia and practices.