Counteracting workplace ostracism in hospitality with psychological empowerment

被引：41
|
作者：
Huertas-Valdivia, Irene [1 ]
Braojos, Jessica [2 ]
Javier Llorens-Montes, F. [2 ]
机构：
[1] Univ Rey Juan Carlos, Social & Legal Sci Fac, Dept Business Adm, Paseo Artilleros S-N, Madrid 28032, Spain
[2] Univ Granada, Dept Business Adm, Business Management Fac, Paseo Cartuja S-N, E-18071 Granada, Spain
来源：
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2019年 / 76卷
关键词：
CUSTOMER SERVICE PERFORMANCE; SELF-ESTEEM; TURNOVER INTENTION; JOB-SATISFACTION; LEADERSHIP; ANTECEDENTS; ENGAGEMENT; BEHAVIORS; MEDIATION; VARIANCE;
D O I：
10.1016/j.ijhm.2018.05.013
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
[No abstract available]
引用
收藏
页码：240 / 251
页数：12
相关论文
共 50 条
  • [1] Workplace ostracism And workplace behaviors: A moderated mediation model of perceived stress and psychological empowerment
    Chung, Yang Woon
    [J]. ANXIETY STRESS AND COPING, 2018, 31 (03): : 304 - 317
  • [2] Workplace ostracism and employee creativity: role of defensive silence and psychological empowerment
    Chenji, Kalaa
    Sode, Raghavendra
    [J]. INDUSTRIAL AND COMMERCIAL TRAINING, 2019, 51 (06) : 360 - 370
  • [3] The Effect of Workplace Ostracism on Psychological Performance
    Ozcan, Hamid Murad
    [J]. ESKISEHIR OSMANGAZI UNIVERSITESI IIBF DERGISI-ESKISEHIR OSMANGAZI UNIVERSITY JOURNAL OF ECONOMICS AND ADMINISTRATIVE SCIENCES, 2022, 17 (01): : 221 - 238
  • [4] Workplace Ostracism and Its Negative Outcomes Psychological Capital as a Moderator
    Zheng, Xiaoming
    Yang, Jun
    Ngo, Hang-Yue
    Liu, Xiao-Yu
    Jiao, Wengjuan
    [J]. JOURNAL OF PERSONNEL PSYCHOLOGY, 2016, 15 (04) : 143 - 151
  • [5] Interplay of mindfulness, psychological empowerment and ostracism: an empirical study in the university setting
    Kumar, Dinesh
    Taherdoost, Hamed
    Kumar, Sunil
    [J]. INTERNATIONAL JOURNAL OF EDUCATIONAL MANAGEMENT, 2024, 38 (04) : 1160 - 1183
  • [6] Psychological empowerment at the workplace as a predictor of ill health
    Hochwälder, J
    Brucefors, AB
    [J]. PERSONALITY AND INDIVIDUAL DIFFERENCES, 2005, 39 (07) : 1237 - 1248
  • [7] PSYCHOLOGICAL EMPOWERMENT IN THE WORKPLACE - DIMENSIONS, MEASUREMENT, AND VALIDATION
    SPREITZER, GM
    [J]. ACADEMY OF MANAGEMENT JOURNAL, 1995, 38 (05): : 1442 - 1465
  • [8] Spanish Adaptation of the Scale of Psychological Empowerment in the Workplace
    Albar, Maria-Jesus
    Garcia-Ramirez, Manuel
    Lopez Jimenez, Ana Maria
    Garrido, Rocio
    [J]. SPANISH JOURNAL OF PSYCHOLOGY, 2012, 15 (02): : 793 - 800
  • [9] Manifestations of workplace ostracism: an insight into academics' psychological well-being
    Fatima, Tehreem
    Bilal, Ahmad Raza
    Imran, Muhammad Kashif
    Sarwar, Ambreen
    [J]. SOUTH ASIAN JOURNAL OF BUSINESS STUDIES, 2023, 12 (01) : 79 - 103
  • [10] Workplace ostracism in academia
    Sherratt, Sue
    [J]. AUSTRALIAN UNIVERSITIES REVIEW, 2021, 63 (02): : 35 - 43
12345