Value co-creation andco-production in the interaction between citizens and public administration A systematic literature review

被引:7
|
作者
Capolupo, Nicola [1 ]
Piscopo, Gabriella [1 ]
Annarumma, Carmela [1 ]
机构
[1] Univ Salerno, Dept Business Studies & Res, Fisciano, Italy
关键词
Crisis communication; Value co-creation; Public administration; Public management; Value co-production; Active citizenship; SERVICE-DOMINANT LOGIC; SOCIAL MEDIA; CRISIS COMMUNICATION; E-GOVERNMENT; IMAGE REPAIR; COPRODUCTION; MANAGEMENT; TWITTER; ENGAGEMENT; INNOVATION;
D O I
10.1108/K-07-2018-0383
中图分类号
TP3 [计算技术、计算机技术];
学科分类号
0812 ;
摘要
Purpose The aim of this paper is to address the value co-creation and co-production theories in public administration (P.A.) sector, particularly when public administration communicates with citizens during catastrophes, to provide a state of the art of the theoretical approach and its evolution. Design/methodology/approach Authors collected data between August and October 2017 from Scopus and Sciencedirect, looking for journals publications from 2010 to 2017, considering only articles containing in the abstract, title and keywords the following combinations: value co-creation AND P.A., value coproduction AND "P.A., crisis communication" AND "P.A.". Findings By using three different keywords it appeared that the results of the individual topic contain results of all the other topics as well. It means that searching "value co-creation" AND "P.A." appeared contributions of "value co-production" and "crisis communication" and vice-versa. The second reached result was to inscribe the theoretical approach of value co-creation into the interaction between citizens and public administration. Originality/value This work value consists of trying to contextualize crisis communication during natural disasters in a theoretical context different from that which literature usually considers, i.e. value co-creation between public administration and citizens.
引用
收藏
页码:313 / 331
页数:19
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