PROCESS MAPPING AS AN EFFECTIVE SAFETY TOOL IN THE AIR TRANSPORT PROCESS

The article is devoted to process mapping and the design of a process map of the air transport process using available open-source online software/tools. The air transport process is a complex process that requires mutual coordination of individual activities to meet the process's objectives. At the input of this process are the requirements of the passenger, which enter the provision of the flight, and at the output is the measurement of customer satisfaction. Processes usualy have duplication and inefficiencies, that can be effectively corrected once the process is appropriately documented. The process map provides a holistic view of the processes, describes their relationships, stakeholders involved and clearly explains them. At the same time, it enables the subsequent modification of the process, which is based on the needs of the air carrier and the fulfilment of the requirements of the customer. There is currently very little research on mapping the air transport process, and such a process map is a new perspective.