The Information and Communication Technology Governance Maturity Level for Malaysian Public Sector

The fundamental issue for ICT Governance (ICTG) practices in Malaysian Public Sector (MPS) is how Information and Communication Technology (ICT) can be applied to support improvements in productivity, management effectiveness and the quality of services offered to its citizens. In particular, we have identified appropriate Critical Success Factors (CSFs) that drive a successful ICTG practices, and reflect on the focus areas that need to be strategically considered to ensure business success. Then, we assign weightage to compute relative priorities among them, which simultaneously generate an ICTG model to set an accurate maturity measurement. The ICTG model has to be blended with maturity indicator score and create a comprehensive ICTG Maturity Model (ICTGMM). This research uses survey as a quantitative approach for data collection. Then, the Multiple Regression Analysis (MRA) thru IBM SPSS Statistical Software was used to formulate index score for those CSFs, and developed an ICTGMM; instrument that measures current state of ICTG capabilities and allows management to prioritize and offer extra thought to the related CSFs for strengthening ICTG practices. We believe that this research makes an original contribution in addressing areas for improvements to face future challenges, and helps ICT practitioner in handling ICTG goings-on in their organization.