Analysis of the busy period for the M/M/c queue:: An algorithmic approach

This paper presents an algorithmic analysis of the busy period for the M/M/c queueing system. By setting the busy period equal to the time interval during which at least one server is busy, we develop a first step analysis which gives the Laplace-Stieltjes transform of the busy period as the solution of a finite system of linear equations. This approach is useful in obtaining a suitable recursive procedure for computing the moments of the length of a busy period and the number of customers served during it. The maximum entropy formalism is then used to analyse what is the influence of a given set of moments on the distribution of the busy period and to estimate the true busy period distribution. Our study supplements a recent work of Daley and Servi (1998) and other studies where the busy period of a multiserver queue follows a different definition, i.e., a busy period is the time interval during which all servers are engaged.