ENTERPRISE 2.0 IMPLEMENTATION SUCCESS EVALUATION MODEL

Regarded from an investor's perspective, every potential investment implies answering a legitimate question: "What is the value returned by the current investment?" The new semantic technologies in the area of Web 2.0 and Enterprise 2.0 are no exception to the aforementioned rule. The research at hand combines a review of the relevant literature and action research, in order to identify coherent and relevant methods for the measurement of the benefits arising from an investment in the new wave of knowledge management and organizational memory building technologies. The paper is based on the traditional ROI computation models, attempting to build a new computation model, well suited to measure the success of an implementation of the organizational memory. The valuation model (enforced and explained by means of a case study) may be also regarded as a measurement model for the costs and benefits of building organizational memory at the economic entity level.