Key success factors for city logistics from the perspective of various groups of stakeholders

The main aims of city logistics are sustainability, mobility and quality of life by implementing various activities. There are several projects all over the world related to urban passenger and freight transport which have been implemented with success. While some cities can easily improve passenger and freight transport, the others have difficulties in these areas. One of the many solutions available for resolving this problem is to carry out a thorough analysis of the organisation in order to identify its strategic potential in the field of city logistics by use of the key success factors. The main purpose of this paper is the identification of key success factors for city logistics and their importance from the perspective of various groups of stakeholders on the basis of the authorial SLIM-PREF model. In the paper the survey results have been presented, conducted with the use of the Delphi method among experts from all over the world. The results show that the list of key success factors for city logistics should be different for various stakeholders in terms of their different expectations. (C) 2016 The Authors. Published by Elsevier B.V. This is an open access article under the CC BY-NC-ND license