A framework for business operations management systems

Today's common business phenomena, such as globalization, outsourcing of operations, mergers and acquisition, and business renovation require rapid changes of business operations. In order to support such changes, it is critical to gain the total visibility of the entire business operation environment and to understand the impact of the potential changes so that people can react properly in time. Business OPerations Management environment (BOPM) is a system that is on the top of existing business application systems and other IT systems and is responsible for users to understand, manage and change business operations. The development of an effective BOPM system is necessarily complex since it needs to deal with multiple dimensions of artifacts - people, information, processes, and systems - across the extent of a company's business operations, both within and outside the company boundaries, to provide the visibility and control, to discover where to make changes, to evaluate new business processes or changes, and to govern all business operations, particularly new or changed ones. This paper presents a conceptual architecture for BOPM framework and discusses some key technical features.