VEHICLE RELOCATION EFFICIENCY - A CASE STUDY OF THE PARKING COMPANY IN THE CITY OF ZAGREB

There is a need for vehicle relocation, whether for delivering new vehicles to their selling destinations, pulling inoperative or damaged vehicles out of traffiic, or removing illegally parked vehicles from the street. The relocation of illegally parked vehicles in the City of Zagreb is done by constantly monitoring parked vehicles or through citizen telephone alerts. The paper analyses the vehicle relocation service of the Zagrebparking company, which, in addition to overseeing car park management in public car parks and garages, is in charge of removing illegally parked vehicles. Due to the cyclic nature of its operations, a high share of empty rides, high vehicle investment costs, small quantities of cargo transported, high fuel prices, and high fuel consumption in the urban environment, Zagrebparking's Vehicle Relocation Department operates with unnecessarily high costs. In this paper, vehicle relocation efficiency is analysed by presenting indicators of vehicle utilisation as part of a systematic evaluation of the company. Improvements to the current service are also provided.