QUALITY MANAGEMENT SYSTEM AS TOOL FOR CORPORATE DEVELOPMENT AND COMPETITIVENESS INCREASE IN SMALL AND MEDIUM COMPANIES

In a globalized world characterized by strong competition in various business areas, companies need to be able to find a competitive edge. Small and medium-sized enterprises, which are the backbone of the economy, must be able to compete with large companies that are technologically and financially more secure. It is therefore essential to be flexible, to look for new approaches and use different tools to promote development and competitiveness. A quality management system can be such a tool. Within the framework of this research, the role of the quality management system in ensuring successful operations and competitiveness of small and medium enterprises will be evaluated. Purpose of the methodology is to evaluate and develop four main spheres of organization: recourse management, document management, determination of management competence, efficiency and improvement management. Implementation of quality management systems or methodologies reduces corporate costs and ensures competitive operation.