A Blueprint for Building Online Reference Knowledge Bases

被引:0
|
作者
Bosancic, Boris [1 ]
机构
[1] Josip Juraj Strossmayer Univ, Fac Philosophy, Dept Informat Sci, Osijek, Croatia
关键词
MANAGEMENT;
D O I
10.5860/rusq.50n2.152
中图分类号
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号
1205 ; 120501 ;
摘要
This paper presents a theoretical framework for understanding the process of generating and storing knowledge from online reference service transactions. Terminology for this study has not been sufficiently developed in scholarly work, so this paper uses the phrase "online reference knowledge base" (ORKB) to denote a place for storing knowledge generated from online reference services. In addition to reevaluating the present role of ORKBs through interviews with experts and practitioners who are most closely linked to online reference services, the paper attempts to offer a blueprint of adequate principles and guidelines for the future development of ORKBs.
引用
收藏
页码:152 / 161
页数:10
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