Determinants of consumers' purchase behaviour towards green brands

被引:47
|
作者
Wang, Hui-Ju [1 ]
机构
[1] Fo Guang Univ, Dept Management, 160 Linwei Rd, Jiaosi 26247, Yilan County, Taiwan
来源
SERVICE INDUSTRIES JOURNAL | 2017年 / 37卷 / 13-14期
关键词
Consumer behaviour of green brands; green perceived quality; green perceived value; green perceived risk; information costs saved; PERCEIVED RISK; SERVICE QUALITY; CUSTOMER SATISFACTION; SUSTAINABLE CONSUMPTION; E-COMMERCE; MODEL; INTENTIONS; BUSINESS; TRUST; PRODUCT;
D O I
10.1080/02642069.2017.1365140
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
This study applies perceived risk theory to explore the factors that influence consumers' purchase behaviour towards green brands, including green perceived quality, green perceived value, green perceived risk, information costs saved, and purchase intentions towards green brands. This study focuses on consumers who have the experience of purchasing products from green brands in the food and restaurant service industry in Taiwan. The results of this study show that purchase intentions are positively associated with purchase behaviour. Moreover, the study demonstrates that purchase intentions mediate the impacts of green perceived quality, green perceived value, information costs saved, and green perceived risk on purchase behaviour. Specifically, green perceived risk is negatively influenced by green perceived value and information costs saved and functions as a mediator among green perceived value, information costs saved, and purchase intentions. The study has critical implications for green brand researchers and practitioners.
引用
收藏
页码:896 / 918
页数:23
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