Design of a hybrid model for dynamic engagement behaviour analysis in a cloud-based environment

被引：1
|
作者：
Chen, You-Shyang [1 ]
Lin, Chien-Ku [2 ]
Chuang, Huan-Ming [2 ]
Cheng, Ming-Chang [2 ]
机构：
[1] Hwa Hsia Univ Technol, Dept Informat Management, 111 Gong Jhuan Rd, New Taipei 235, Taiwan
[2] Natl Yunlin Univ Sci & Technol, Dept Informat Management, 123 Univ Rd,Sect 3, Touliu 64002, Yunlin, Taiwan
来源：
INTERNATIONAL JOURNAL OF AD HOC AND UBIQUITOUS COMPUTING | 2017年 / 25卷 / 1-2期
关键词：
cloud computing; ubiquitous computing; virtual customer environment; customer engagement; service-dominant logic; S-D logic; KNOWLEDGE MANAGEMENT; CUSTOMER; PARTICIPATION; CREATION; SATISFACTION; COMMUNITY; DOMAIN; TRUST;
D O I：
10.1504/IJAHUC.2017.083491
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Taiwan Plurkers on Education and Technology @Facebook (TPET) is Taiwan's largest and most popular Facebook-based virtual community and aims to provide a platform for teachers to exchange, discuss and share knowledge. Therefore, it is essential to investigate ways to facilitate active engagement behaviour of members to obtain benefits with the greatest potential. This study identifies information system (IS) characteristics as triggers to explore the dynamic and iterative nature of engagement behaviour by multi-criteria decision-making (MCDM) analysis. Under the principle of a theoretical saturation, 14 active TPET members were interviewed in depth to investigate the dynamic relationship among dimensions and factors related to IS characteristics and engagement behaviour. The main findings can provide helpful guidance for TPET managers' decision-making regarding the enhancement of members' engagement behaviour and promotion of the sustainable development of the community, and ultimately improve the quality of teaching to create more innovative educational value for students.
引用
收藏
页码：85 / 96
页数：12
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