A Research on Influencing Mechanism of Business Process Outsourcing (BPO) Service Quality

被引：0
|
作者：
Wang Ye [1 ]
Zhu Yaqian [1 ]
机构：
[1] Tianjin Normal Univ, Sch Management, Tianjin, Peoples R China
来源：
PROCEEDINGS OF THE 2014 INTERNATIONAL CONFERENCE ON EDUCATION, MANAGEMENT AND COMPUTING TECHNOLOGY | 2014年 / 100卷
关键词：
Service Outsourcing; Business Process Outsourcing(BPO); Service Quality; SEM;
D O I：
暂无
中图分类号：
C [社会科学总论];
学科分类号：
03 ; 0303 ;
摘要：
Based on the Chinese background, this paper, from the contractor perspective, carries out the research on influential factors of BPO service quality and then structural equation models are used to analyze the influencing mechanism of BPO service quality.
引用
收藏
页码：497 / 501
页数：5
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