An evaluation of computer-supported collaborative serial management: A case study

This case study was performed at Rutgers University to evaluate computer-supported serials management in an academic library context. Information in an ExtInfo folder within each serial control record of an integrated library system was manually restructured to a standard language and formatted to establish a central location to perform collaborative serials management. From interviews and questionnaires, the authors learned that serial staff and librarians are essentially satisfied with the centralized information distribution. From their perspective, the standards applied to the ExtInfo folder reduce errors in serial management, improve and streamline routine work, and require little learning effort to master.