Financial service sector performance measurement model: AHP sensitivity analysis and balanced scorecard approach

被引：11

作者：

Wu, Cheng-Ru ^{[1
,2
]}

Lin, Chin-Tsai ^{[3
]}

Tsai, Pei-Hsuan ^{[4
]}

机构：

[1] Yuanpei Univ, Dept Business Adm, Hsinchu 30015, Taiwan

[2] Yuanpei Univ, Grad Inst Business Adm, Hsinchu 30015, Taiwan

[3] Ming Chuan Univ, Grad Sch Management, Taipei 11103, Taiwan

[4] Natl Taiwan Univ Sci & Technol, Dept Business Adm, Taipei 106, Taiwan

来源：

SERVICE INDUSTRIES JOURNAL | 2011年 / 31卷 / 05期

关键词：

organisational performance; wealth management; banking; AHP; balanced scorecard; sensitivity analysis; ANALYTIC HIERARCHY PROCESS; SELECTION; DECISION; LOCATION;

D O I：

10.1080/02642060902852908

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This study applies the balanced scorecard in building a framework of wealth management (WM) banks' performance criterion and, using the Delphi method, a sub-criteria framework. The organisational performance of WM banks in Taiwan is evaluated by applying an analytic hierarchy process and sensitivity analysis. The proposed model can assist the banking sector in assessing the organisational performance of WM banks, making it highly applicable for bank managers.

引用

页码：695 / 711

页数：17

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