Which CSR message most appeals to you? The role of message framing, psychological ownership, perceived responsibility and customer altruistic values

被引：17

作者：

Kang, Yeonjung Alice ^{[1
]}

Baker, Melissa A. ^{[1
]}

机构：

[1] Univ Massachusetts, Isenberg Sch Management, Dept Hospitality & Tourism Management, 121 Presidents Dr Amherst, Amherst, MA 01003 USA

来源：

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2022年 / 106卷

关键词：

CSR message; Psychological ownership; Altruistic value; Perceived responsibility; CORPORATE SOCIAL-RESPONSIBILITY; CONSUMER RESPONSES; MECHANICAL TURK; IMPACT; ATTITUDES; BEHAVIOR; CRISIS; PERCEPTION; SUPPORT; TESTS;

D O I：

10.1016/j.ijhm.2022.103287

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

COVID-19 has led the hospitality industry to increase focus on the role of corporate social responsibility (CSR) messages that can increase positive brand behaviors. Thus, Study 1 examines the effects of CSR message and customer altruism using a 2 (CSR message: cause promotion vs. advocacy advertising) x 2 (Customer altruistic values: high vs. low) between-subjects experimental design. Building upon Study 1's findings, Study 2 investigates the effect of psychological ownership and the mediating role of perceived responsibility using a 2 (CSR message: psychological ownership vs. cause promotion) x 2 (Customer altruistic values: high vs. low) between subjects' experiment. Results show the interaction effect of altruistic value and the moderated mediation effect of perceived responsibility, contributing to the gaps surrounding CSR messages as well as providing implications for hospitality businesses to optimize the application of CSR messages.

引用

页数：11