HIGHLIGHTING THE ROLE OF SERVICESCAPES AND ORGANIZATIONAL CLIMATE ON EMPLOYEES' PERFORMANCE

被引：0

作者：

Kaminakis, Kostas ^{[1
]}

Gounaris, Spiros ^{[2
]}

Boukis, Achilleas ^{[1
]}

机构：

[1] Athens Univ Econ & Business, Athens, Greece

[2] Univ Strathclyde, Glasgow G1 1XQ, Lanark, Scotland

来源：

MARKETING DYNAMISM & SUSTAINABILITY-THINGS CHANGE, THINGS STAY THE SAME | 2015年

关键词：

JOB-SATISFACTION; PSYCHOLOGICAL CLIMATE; PHYSICAL SURROUNDINGS; CITIZENSHIP BEHAVIOR; STORE ATMOSPHERE; CUSTOMER DELIGHT; WORK OUTCOMES; CULTURE; IMPACT; CONSEQUENCES;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This study integrates existing streams of literature in order to provide new academic insights regarding servicescapes' and organizational climate's perceptions impact on employees' performance. Employee approach/avoidance behaviors towards their workplace are proposed to mediate these relationships and employee cognitive and emotional reactions to the tangible and intangible environment are suggested to be antecedents of these behaviors.

引用

页码：755 / 764

页数：10

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