From Public Administration Reform to E-Government: Russian Path to Digital Public Services

World perspectives of digital governance are directed by the idea of turn from services to the value of services and co-production. This idea transforms understanding of the relations between the government, businesses, and citizens. All of that attaches importance to the monitoring of service policy and policy feedback. Recent trends in Russian administrative reform (2006-2010) and in implementation of e-government (2009-2015) show some evidence of adopting connected d-governance perspectives here. Three main points could be mentioned: (1) feedback in the regulation of government monitoring of effectiveness; (2) citizen participation in the process of service standardization; (3) multi-functional centers, governmental service portals, and e-consultation on federal and regional levels of e-government. Some tensions and limits accompany these trends.