A decision support system for solving quality problems using case-based reasoning

被引：3
|
作者：
Lari, A [1 ]
机构：
[1] Fayetteville State Univ, Sch Business & Econ, Fayetteville, NC 28301 USA
来源：
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE | 2003年 / 14卷 / 06期
关键词：
D O I：
10.1080/1478336032000053852
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
This study discusses an intelligent system designed to assist companies in decisions regarding the corrective and preventive action (CPA) process, the most fundamental component of quality-management systems. Without an effective CPA programme, problems will repeat themselves, continuous improvement will be difficult and it is unlikely that any of the other quality-system elements will work effectively. The system emplays both case-based reasoning (CBR) and decision-support systems (DSS) components. The knowledge is represented as cases in the system, which can be reused to produce new solutions. The effectiveness of the proposed concept is demonstrated by applying the system to a CPA decision-making example.
引用
收藏
页码：733 / 745
页数：13
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