Keeping an uphill edge: Managing cleaning behaviors at a ski shop

被引:18
|
作者
Doll, Jessica [1 ]
Livesey, Josh [1 ]
McHaffie, Elizabeth [1 ]
Ludwig, Timothy D. [1 ]
机构
[1] Appalachian State Univ, Dept Psychol, Boone, NC 28606 USA
关键词
Performance Diagnostic Checklist; feedback; task clarification; cleaning; RESPONSE GENERALIZATION; PIZZA DELIVERERS; PERFORMANCE; FEEDBACK; MANAGEMENT; SAFETY;
D O I
10.1300/J075v27n03_04
中图分类号
B849 [应用心理学];
学科分类号
040203 ;
摘要
Several behaviors in a ski shop were identified as being deficient using Austin's Performance Diagnostic Checklist (2000) and Daniels and Daniels' PICNIC Analysis (2004). During a 4-week baseline, 7 cleaning behaviors were monitored and 5 were subsequently targeted in an intervention package using an ABC design. The intervention included: a task clarification session, a posted behavioral checklist, graphic feedback of the group's performance for the previous week, and daily task-specific feedback. Immediately after the checklist was posted, the frequency of employee cleaning behaviors increased 52%. Cleaning behaviors increased an additional 12% after the implementation of daily task-specific feedback. Results suggest the interventions generalized to the 2 cleaning behaviors not mentioned in the task-clarification session.
引用
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页码:41 / 60
页数:20
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