THE FACTORS THAT AFFECT PUBLIC PARTICIPATION FOR EFFECTIVE MUNICIPAL SERVICE DELIVERY: A CASE OF WARD COMMITTEES

This study sought to determine the factors that affect public participation (PP) for effective municipal service delivery by interviewing ward committee members in the Ekurhuleni Metropolitan Municipality in South Africa. Data were collected using a semi-structured questionnaire, and factor analysis and structural equation modelling were done. Seven factors were grouped as (1) facilitation of service delivery (SD) factors (i.e., public participation; accountability and transparency; people centeredness; communication; gender representation; and healthy relationships) and (2) factors that impede service delivery (i.e., power struggles). Region, race, and knowledge of the Batho Pele principles determined the perception of SD. The facilitation factors of PP for effective SD should be encouraged, while power struggles must be minimised for effective SD in South Africa.