Best practices in university e-learning centre

The paper describes how to administrate e-learning courses in University. Macerata University offers online courses since 2005, when CELFI e-learning centre has been established. Since then, administrative, methodological and IT services have been systematically implemented to faculties and to external institutions in Italy and abroad, and quality procedures have been established. Administrative services goes from tutor selection, contract to course budget. Methodological services mainly consist in teacher and tutor training, student support, course organization. IT services goes from multimedia recording and post production, LMS management and tailoring, student enrolment database management, activity tracking and monitoring. Thanks to the balance of all services, positive results have been reached, costs have been optimized and administration time has been reduced. (C) 2010 Published by Elsevier Ltd.