The Empirical Analysis on E-government Customer Satisfaction

被引：0
|
作者：
Lin Yong [1 ]
Yao Jin-hua [1 ]
Yao Xiao-long [2 ,3 ]
Yang Fan [1 ]
机构：
[1] Chongqing Univ, City Coll Sci & Technol, Chongqing 630044, Peoples R China
[2] Chongqing Univ, Sch Econ & Business Adm, Chongqing, Peoples R China
[3] Chongqing Normal Univ, Chongqing, Peoples R China
来源：
MEASURING TECHNOLOGY AND MECHATRONICS AUTOMATION, PTS 1 AND 2 | 2011年 / 48-49卷
关键词：
E-government; customer satisfaction; Empirical Analysis Introduction; measurement;
D O I：
10.4028/www.scientific.net/AMM.48-49.1250
中图分类号：
TM [电工技术]; TN [电子技术、通信技术];
学科分类号：
0808 ; 0809 ;
摘要：
According to the characteristics of the Chinese e-government development, the paper presents the customer satisfaction indicators about e-government measurement. It takes Yongchuan District in Chongqing for example and designs the questionnaire to collect sample data. It goes on an empirical analysis of customer satisfaction using weighted average method. The weights are determined by the survey data which are done factor analysis. This method will be more objective in calculating weights. Finally, from the public point of view, it raises reasonable recommendations on the level of e-government in Yongchuan District.
引用
收藏
页码：1250 / +
页数：2
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