A Conceptual model of Knowledge Worker Performance on Knowledge Work Productivity in Software Development process

Knowledge work has become the main asset in competitive world business today. The management needs not only to increase the productivity in the traditional meaning, but also to increase knowledge work and knowledge worker productivity in the organizations. Moreover the most important part of the knowledge work productivity is how to increase the performance of knowledge worker. In the software company most of the process is tending to the knowledge-intensive activity and its success depend heavily on the developers' knowledge and experience. A conceptual model will be proposed in a way describing the organization to improve the performance of knowledge worker. The methodology begins with a reviewing a theoretical foundation and expert review that provides die scientific basis for measurement knowledge work productivity indicator specifically for software development process. A questionnaire will be constructed in order to investigate the relation between the performance factors and knowledge work productivity. The respondents are software developers from Small Manufacturing Enterprise (SME). The data will be analysed using Structural Equation Modelling (SEM) to identify the significant direct relationship effect among the factors. The proposed model will be helpful for the software developers to identify the key performance indicator and assessing knowledge workers' performance in SME company.